1. About these terms
These terms govern the use of Waso, a service of [legal entity name], tax ID (CUIT) [CUIT], with registered address at [registered address] (“Waso”). They apply to the businesses that subscribe to the service (“Clients”) and to the people who use the platform on their behalf. If you signed a contract or commercial proposal with Waso, that document prevails over these terms where they differ.
2. The service
Waso is a platform that lets a business:
- receive and answer WhatsApp, Instagram and Messenger messages in one inbox;
- configure an AI agent that answers questions about the business and hands the conversation over to a person when needed;
- send WhatsApp campaigns using templates approved by Meta;
- organize its contacts as in a CRM, with profiles, stages, tags and history.
Waso runs on Meta's platforms and depends on them. Meta may change, limit or suspend its services, and that may affect Waso in ways we cannot prevent.
3. Account and access
- The Client decides which team members have access and with what role, and is responsible for what they do with their users.
- Each person must keep their password confidential and tell us if they suspect unauthorized access.
- The WhatsApp Business, Instagram and Facebook accounts the Client connects are, and remain, the Client's.
4. Client obligations
The Client agrees to:
- comply with the Meta terms and policies that apply to it, including the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and the Messenger and Instagram platform policies;
- message only people who have consented to receive messages, and honor opt-out requests;
- have a legal basis for processing its contacts' personal data and publish its own privacy policy;
- not use Waso to send spam or content that is illegal, misleading or infringes third-party rights;
- review the information it enters for the AI agent, because the agent answers based on it.
5. AI agent
The AI agent drafts automatic replies using the information the Client configures. It is designed for the business's own customer service and sales, not as a general-purpose assistant. AI-generated replies may contain errors: the Client is responsible for the configuration, for supervising how it works and for any commitments the agent makes to its customers. The Client can turn the agent off at any time.
6. Fees and payment
The price, payment terms and scope of the service are agreed in each Client's commercial proposal. The fees Meta charges for using WhatsApp Business are paid by the Client directly to Meta and are not part of Waso's price. Non-payment may lead to suspension of the service, with prior notice.
7. Personal data
The Client is the controller of its contacts' personal data. Waso processes it as a processor, only to provide the service and following the Client's instructions. Details are in the Privacy Policy and on the Data deletion page.
8. Intellectual property
Waso's software, brand and designs belong to Waso. The Client receives a limited, non-exclusive, non-transferable right of use for the duration of the contract. The content the Client uploads and its conversations with its contacts belong to the Client.
9. Availability and support
We work to keep the service continuously available, but there may be interruptions due to maintenance, to our own or third-party failures, or to causes beyond Waso's control. Service levels and support channels, if any, are those agreed in the commercial proposal.
10. Liability
To the extent permitted by law, Waso is not liable for indirect damages, loss of profit, or the consequences of Meta's decisions about the Client's accounts (for example, limits, quality changes or suspensions). Waso's total liability to the Client is limited to what the Client paid for the service in the six months before the event giving rise to the claim. Nothing here limits rights that the law makes non-waivable.
11. Suspension and termination
- The Client may cancel the service as agreed in its commercial proposal.
- Waso may suspend or terminate the service if the Client breaches these terms or Meta's policies, or if the use puts third parties or the platform at risk. Whenever possible, we will give notice first.
- When the contract ends, the Client can ask for a copy of its data and Waso deletes it within the timeframes in the Privacy Policy.
12. Changes to these terms
We may change these terms. We will publish the current version on this page and give Clients reasonable notice when the change is significant.
13. Governing law
These terms are governed by the laws of the Argentine Republic. Any dispute is submitted to the ordinary courts of [the city of Córdoba, Argentina], unless a mandatory rule provides otherwise.
14. Contact
[legal entity name]
[registered address]
hola@wasoapp.com
This is a translation of the Spanish version. If the two differ, the Spanish version prevails.